1. Booking and paying
When you request to a book a holiday with us, we require a deposit which secures your reservation with us. This deposit does not guarantee the availability of the travel arrangements that make up your holiday, once all services have been confirmed and in the case of flights, all airline tickets have been issued, we will then send you your booking confirmation. A binding contract will come into existence between you and us as soon as we have sent you this booking confirmation that will confirm the details of your booking
It is your responsibility to check all the details listed on your quote documents carefully before confirming your booking. It is essential that you advise us of any errors immediately. In certain circumstances there can be a charge for amending any errors (i.e. an incorrectly spelt name on an issued airline ticket).
To make a booking:
For any hotel only, flight only or hotel + flight booking, full payment is required at time of booking. For any package holiday, we require a deposit of 25% of the total cost of your holiday. Should any service such as airlines or hotels require full payment at the time of booking you will be advised before making the booking and this will be charged to you over and above the aforementioned deposit. The balance of your holiday must be received by us no later than 60 days prior to your departure date.If payment is not received on the due date the holiday or travel arrangements will be liable to cancellation which will lead to loss of deposit and relevant cancellation charges. Please note that all airfares and taxes are subject to increase until full payment is received and tickets are issued. It would therefore be to your advantage to make full payment as soon as you can. Our preferred payment method is bank transfer as this helps us keep our costs low and pass these savings onto our clients.
2. Accuracy and pricing
We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct errors in the prices of confirmed holidays and other details in such circumstances. We also reserve the right to amend the price of unsold holidays at any time so you must check the current price and all other details relating to the arrangements that you wish to book before you make your booking. Once your holiday with us has been confirmed, the price is guaranteed and will not change unless there has been an error in the price of your holiday.
While we cannot arrange travel insurance for you, adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
4. Cutting your holiday short
If you choose to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
5. If you need to change your booking
Having booked, if you subsequently need to postpone your planned holiday you have complete freedom to reschedule your trip to another date (subject to availability). We will pass on no costs of our own for making these changes, however any operational and booking surcharges (such as seasonal differences) , or reductions in cost, will be passed on. If you have committed to any additional pre-payments, these may be non-refundable and/or non-exchangeable.*If a change of date is not suitable, we will be happy to switch your holidays to an alternative destination. The total amount paid, less any non-refundable pre-payments, will be moved over to your new chosen destination. In the event that there is any surplus, this will be held as deposit towards your future booking with us, any shortfall will need to be paid.**Flights – Very Important: once issued, flight tickets are extremely inflexible. Name changes are not allowed; and date and route changes will often only be allowed for a charge if at all. We have many years’ experience in arranging both long-haul and intra-Asia flights, and will be extremely happy to discuss making more flexible flight arrangements with you.
Important Note: It is the policy of all scheduled airlines that there can be no changes to the name on a flight ticket can be made once they have been issued. If you wish to amend the information on your flight ticket or transfer this ticket to another person, this will most likely lead to a ticket being invalid and will incur a cancellation charge of 100% of the ticket(s) value.
6. If You Cancel Your Booking Before Departure
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received by email by us and will be effective from the date on which we receive it.The following scale of charges are our standard cancellation charges, however for certain holidays these may vary and you will be notified accordingly at the time of booking. Cancellation charges will be payable depending on when written notification is received and exclude the day of departure.Flights: once issued, the value of your flight tickets including the airport tax and any passenger service charges are 100% non-refundable. This includes domestic/international flights used within your holiday itinerary (and included in main holiday cost), the value of these cancellations will be in addition to the cancellation charges set out below.
More than 60 days: Deposit only
Between 59 - 45 days: 40% of holiday cost
Between 44 - 29 days: 80% of holiday cost
28 days or less: 100% of holiday cost The cancellation charge is calculated as a percentage of the total holiday cost (hotel element excluded).
7. Force Majeure
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.
8. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier, local operations manager or tour guide) immediately or contact us by email at email@example.com
If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office, ideally within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.